Docs
Alert channels
Alerts go to the channels on the Alerts page. A new account starts with one: the e-mail address you signed up with.
| Channel | How it is confirmed |
|---|---|
| The owner of the address opens the link we send. Until then it receives nothing. | |
| Slack | Click Add to Slack and pick a channel, and we post a test message there. If your workspace does not allow installing apps, paste an incoming webhook URL (https://hooks.slack.com/services/…) instead. |
| Discord | Click Add to Discord and pick a server and channel (you need Manage Webhooks there), and we post a test message. Or paste a channel webhook URL (https://discord.com/api/webhooks/…). |
| Telegram | Open our bot from the link and press Start, in a private chat or a group. |
| SMS | Confirm the number with the code we text you. |
| Webhook | Your endpoint answers our test request with 2xx. See webhooks. |
Which channel types you can use depends on your plan.
What each channel receives
Every channel has its own threshold: everything, warnings and outages, or outages only. For example, Slack gets everything and e-mail only outages. See thresholds, quiet hours and reminders.
SMS is only for outages (critical incidents), whatever the threshold. Warnings go to your other channels. SMS messages use the credits included in your plan; the page shows how many are left.
Pausing and removing
Pause stops a channel without removing it: nothing is sent until you resume it. Paused channels are easy to forget, so the Alerts page shows them clearly. Remove deletes the channel; the history of what was sent stays.
Alerts per client
On plans with client groups, a client's alerts can go to its own contacts (for example the client's IT address and your agency's Slack) instead of the account's channels. Set it under Clients → Manage → Alerts.